At EverglowExpress, we are committed to ensuring your complete satisfaction with our products. Please read our Return and Refund Policy carefully to understand the terms and conditions for returning items and requesting refunds.
We offer returns, refunds, or exchanges in the following cases:
If your order has not arrived within the expected delivery time, you may request a refund or replacement.
If you did not receive your order, please contact us, and we will investigate the issue and offer a suitable resolution, such as a refund or replacement.
If the product you received is damaged, please provide us with photos or videos showing the damage. Once verified, we will offer a refund, replacement, or repair as needed.
If you receive an incorrect item or if any items are missing from your order, please contact us immediately. We will send the correct item or missing products at no extra cost to you.
If you wish to cancel your order, please do so before it is shipped. Once the order is shipped, it cannot be canceled, but you may be eligible for a return after receiving the item.
Contact Us: To initiate a return, please contact our customer service team within 14 days of receiving your order. Provide your order number and details of the issue.
Provide Proof: For damaged items, incorrect items, or missing products, please provide photos or videos as evidence.
Return Authorization: If your return request is approved, our Dispute Team may ask you to return the products. Please follow the instructions provided to complete the return process.
Return the Item: Ship the item back to us using the address provided by our team. You are responsible for the return shipping costs unless the item received was incorrect or damaged.
Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days.
All disputes must be opened within 14 days of receiving your order. After this period, we may not be able to process your return or refund request.
We are not responsible for delays or non-delivery due to circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events.
Certain shipping methods may have restrictions or limitations. Please review the shipping options at checkout for any potential limitations.
We may have restrictions on shipping to certain destinations. Please check our shipping policy for more details.
Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Returns that do not meet these criteria may be refused.
Certain products or services may not be eligible for returns or refunds. Please review the product description for any specific terms.
We reserve the right to reject disputes or return requests that do not comply with our policy or are deemed fraudulent.